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Terms & Conditions

TERMS AND CONDITIONS FOR USE OF Website of www.favourhaven.co.uk

IMPORTANT NOTICE www.favourhaven.co.uk is the website address for Favour Haven Limited hereafter referred to as “the Company”, “Favour Haven” “we” or “us”). All use of the Company’s website is on the terms set out below and the terms apply to all pages of www.favourhaven.co.uk. If you do not agree with any of these terms then please cease use of the website now. All visitors to this website are bound by these terms and conditions and the terms form a contract between us so you may wish to print off a copy for future reference. We reserve the right to change the terms from time to time to meet the needs of the business and any changes will be posted here. Access to this Website may be restricted, suspended or terminated at any time.

1. INFORMATION

a. Please remember that if you use this website you are responsible for maintaining the confidentiality of your account and any passwords and should ensure you restrict access to your computer to prevent unauthorized access to your account. You must inform us immediately if you have any reason to believe that your password has become known to anyone else or if it may be being used in any unauthorized manner.

 b. Please ensure that the details you give to us are complete and up to date and notify us of any changes to the information you provide to us.

c. We make every effort to ensure that our website is accurate and up to date. Please advise us as soon as possible in the event you notice any inaccuracies or other problems with the website.

d. Please ensure you check independently on any information before you rely on it. Whilst we use do our utmost to ensure information is correct at the time of posting on the site no representations are made by us that all information is accurate, up to date and complete and we shall not be liable in any way for any loss or damage arising from any inaccuracy in any information or information which is out of date. All information is provided free of charge.

 e. We reserve the right to refuse access to the website, to terminate customer accounts, to remove or edit website content or to cancel any orders if necessary. In the event the Company cancels an order it will be without charge to you.

2. ORDERING AND SUPPLY OF GOODS

a. All services supplied or goods purchased from us are subject to these terms and conditions.

b. You confirm that you are over 18 years old.

 c. You may order Goods from the Web Site by clicking on the “add to shopping basket” buttons shown on each product page. When you have finished ordering you can review your items in the shopping basket and also enter the quantity of items you require. When you are satisfied with your order simply press the “Check Out” button and enter your delivery and payment details. We will send you an email confirming receipt of your order and containing the details of your order. Please make sure you provide us with the correct e mail address and ensure that your e mail is in full working order. Your order represents an offer to us to purchase a product which is accepted by us when we sent e-mail confirmation to you that we have dispatched the product to you. The contract will be filed. For safety reasons your order data is not accessible via the internet. We keep all your data secure and confidential in accordance with our privacy policy.

 d. If you are a company or an individual customer placing a large/bulk order then in most cases we require you to allow at least 14 working days for the goods to be received. All orders should be paid for in full but it may be possible to arrange alternative payment terms with us. We reserve the right to perform a credit check on your company in the event we agree to any special payment or credit terms and if we offer this service an individual contract will be drawn up to be agreed and signed by both parties. We reserve the right to charge interest on late payments in accordance with our rights under the Late Payment of Commercial Debts (Interest) Act 1998 as amended 2002 and any replacement or re-enactment of this.

e. Please note that all orders are subject to availability.

 f. We aim to keep items in stock at all times, however as some of our products may be imported or handmade there maybe rare instances when the items are unavailable.

g. All items in the Favour Haven collections have been carefully selected to reach optimum standards of quality. Please be aware that whilst we take great care to describe all our products, some of the items are handmade and / or unique- therefore some of the colours, tones and design may slightly vary.

h. Favour Haven items are in high demand and you can be confident that the items ordered should reach you within a few days but please allow 28 days for delivery as some items are imported.

i. The Company shall not be liable for any problems caused by you supplying faulty information (such as the wrong email address or wrong delivery address) or due to your failure to make any particular specification.

 j. No statements made in these terms or on this Web Site shall be deemed to affect the statutory rights of a consumer which cannot be restricted or excluded currently under the law.

k. Every effort is made to ensure that the information featured on the website is correct, in the case of errors being made Favour Haven will endeavor to remedy, replace or refund goods as quickly as possible from the time of being made aware of the situation, we will not be held liable or responsible for any losses as set out in the limitations of liability section of these terms.

l. It is the responsibility of the customer to notify Favour Haven within 48 hours of receipt if there are any delivery problems or if the goods ordered are unfit for purpose, not as described on the Web Site or not of satisfactory quality.

 m. All products and services and postage and packaging must be paid for in full prior to the dispatch of goods ordered unless agreed in writing. Once an order has been placed, processed it may not be cancelled without due cause.

 3. PRICE AND PAYMENT TERMS

a. The Price of the Goods shall be the price quoted on the Web Site at the time your order is accepted. We try to ensure that all details including prices are displayed accurately and are to date. Obviously prices may vary from time to time so please make sure you check all the relevant details before you place an order with us as prices may have altered since you last visited our site.

 b. The Price of the Goods shall be inclusive of VAT if charged but shall not be inclusive of delivery charges. The delivery charges payable by you are exhibited on the Web Site and may vary from time to time and will vary depending on the place and method of delivery. The delivery charges payable by you shall be the delivery charges listed as appropriate to your order at the time that order is accepted by the Company.

 c. You can pay for your items via our secure online payment system using the following payment cards: Visa, Visa Delta/|Debit, Mastercard, Maestro, Solo and payment can be made at the time your order is accepted. We do not store and of your card details or other sensitive information and comply with our obligations under the Data Protection Act.

d. In the event you are entitled to a refund such refund will usually be by means of credit to your credit/debit card or Paypal account if that is the method of payment used.

e. These terms of sale are subject to change without notice and are correct at time of writing.

4. DELIVERY

a. All our products are securely packed and wrapped correctly so they do not get damaged in transit from us to you. We shall arrange delivery of the Goods ordered by you via the method agreed and to the address specified by you in the order form. As we cannot control how goods are handled during transit in the unlikely event that goods are found to be damaged on arrival please notify us immediately so we can provide details of how to claim through our couriers.

b. Please remember to tell us if the delivery address is to be different from the billing address e.g. if you are sending a gift.

c. Orders will be dealt with as soon as the same are accepted and the usual method of delivery will be Royal Mail, UPS Courier or similar and we aim to deliver all orders within 2 - 4 working days from despatch for UK customers and 14 working days for overseas customers depending on stock availability.

 d. We reserve the right to withdraw any products from sale at any time. If you wish to check availability please call 0333 7002007. If your order cannot be fulfilled you can either have a credit note or a full refund.

e. In the event you fail to take delivery of the Goods ordered or fail to supply adequate instructions to facilitate delivery of Goods we reserve the right to cancel Your order and to retain the Goods. In these circumstances we shall refund you the price paid for the Goods we are unable to deliver but we shall be entitled to retain all charges made for delivery or attempted delivery.

f. In the event there is a problem or alleged problem with Goods ordered or delivered you agree to notify us within fourteen (14) working days of delivery in connection with any problem with Goods or within thirty (30) days of placement of your order in the event of non-delivery of Goods.

5. RETURNS

a. When you are a consumer buying Goods over the internet you may have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 (previously the Distance Selling Regulations 2000) which currently give you the legal right to cancel your order within fourteen (14) working days of receiving the Goods ordered. Please note that these regulations do NOT APPLY to certain items including but not limited to ANY BESPOKE ORDERS made to your special request or personalised in any way or certain goods which cannot be returned due to Health and Safety regulations.

 b. If you do have a right of cancellation you may cancel an order by notifying us in writing no later than fourteen (14) days following your receipt of the Goods provided you return the Goods to us unopened and undamaged in their original packaging with all associated labels and tags and in a saleable condition. You have a duty to take reasonable care of the goods. 

c. We reserve the right to refuse to accept returns of items which are soiled or damaged.

d. The notification of cancellation must state your order number and details and please give reasons for cancellation.

e. Provided you comply with these terms we shall provide you with a refund for cancelled Goods within twenty eight (28) days of our receipt of the returned cancelled Goods. Please note that we are not able to refund original P&P.

f. Other than as stated in these terms Goods may not be returned for any reason other than due to any breach of the consumer laws from time to time in force under which you may be entitled to a remedy e.g. the Goods are not what You ordered or the Goods are faulty or not of satisfactory quality within the meaning of the Sale and Supply of Goods Act 1994. IN the unlikely event items that you have ordered are faulty please inform Favour Haven within 24 hours detailing your order number, item description, name and address and reason for returning.

 g. We strongly recommend that you obtain proof of posting and return by registered/recorded delivery when returning items, as Favour Haven cannot be held responsible for any products that are lost in transit for which you have no proof of registered/recorded posting. All decisions made by Favour Haven are final. This does not affect you statutory rights.

h. Returns should be sent to:- Favour Haven Ltd., c/o Unit 4, Haslemere Ind. Estate, Charlton Mead Lane, Hoddesdon, EN11 0DJ unless otherwise stated by the Company.

6. COPYRIGHT, TRADE MARKS, GRAPHICS AND LOGOS

a. www.favourhaven.co.uk and Favour Haven Limited are the registered trading names and trade marks of the Company and may not be used by any other party without the Company’s prior written consent.

b. All visual elements, screen layouts and material displayed on the Web Site belong to the Company unless otherwise specified e.g. reports or extracts from brochures/journals/articles or is copyright to our technology or content providers. All designs, artwork, photographs and copy shall remain the property of the Company or their relevant owner. We reserve the right to take whatever legal action may be necessary against any visitor or user of this site who is found to have infringed out rights to recover all consequential losses including but not limited to recovery of all associated costs.

c. You may view, print or download the contents of the website for personal use but for no other purposes including but not limited to commercial use or re-publication.

d. No materials from or belonging to www.favourhaven.co.uk website or content within, may be changed, adapted, copied, reproduced, republished, downloaded, uploaded, transmitted, posted, stored or distributed in any way. We wish to make it abundantly clear that it is expressly prohibited without limitation to use the service or its content for any purpose that is likely to bring the Company, www.favorhaven.com or any of its directors, employees, sponsors, clients or associates into disrepute.

7. DISCLAIMER

a. We have used all reasonable endeavors ensuring the accuracy of information on the website but provide no warranty or guarantee in respect of the information.

 b. We make no representations as to the adequacy or appropriateness of items for sale or services for your purpose.

c. www.favourhaven.co.uk reserves the right, at its discretion, from time to time to make changes to the information provided on the www.favourhaven.co.uk website. You are therefore, advised to check the information provided to you on the www.favourhaven.co.uk website regularly. Any reliance that you place on the accuracy of that information is at your own risk; we do not under any circumstances guarantee the accuracy of any of the information or links provided on the site.

 d. We will not be liable under any circumstances whatsoever for any consequential, direct, indirect punitive, or special damages arising from the use of the service or whilst being transferred to any other site via links of any kind.

 e. You accept full responsibility for accessing any links to other websites and we shall not be liable for any products, information, advice or practices of any third parties who may be linked to this Website.

 f. All users of www.favourhaven.co.uk do so at their your own risk and take full responsibility for any consequences which may arise from accessing and using the website, responding to or using the services of the advertisers links that maybe found on the website.

g. www.favourhaven.co.uk expressly disclaims and shall not be liable for all or any warranties, expressed or implied by any advertiser featured or listed by www.favourhaven.co.uk relating to any products or services, including in particular, any warranties of satisfactory quality or fitness for a particular purpose. Customers must check this directly with the relevant supplier.

h. Under no circumstances will www.favourhaven.co.uk or any of its directors, employees, agents, shareholders, direct associates, sponsors or any other party involved in the advertising, maintenance, distribution or sale of www.favourhaven.co.uk services be liable for any direct, indirect or consequential damages, or incidental damage, including but not limited to, loss of business, goodwill, profits, savings or anticipated savings or any other intangible losses whatsoever that result from any of the following:

i. Errors, omissions, mistakes, interruptions, deletion of e-mail or files, suspension, delays in operation transmission or service response time, termination, defects, viruses or any failure of performance with and in connection with www.favourhaven.co.uk including, without limitation those arising from communications failure, destruction due to unauthorised access of systems, programs and services, theft or acts of God.

 j. We can not guarantee that the www.favourhaven.co.uk website will be uninterrupted or completely error-free; furthermore we cannot ensure or guarantee in any way that the www.favourhaven.com website is free from viruses, harmful components or any interference by unauthorised users or hackers. It is the sole responsibility of the visitor or site user to protect his or her own systems against such situations

 8. CONTACTING THE COMPANY AND CUSTOMER SERVICES

a. If you wish to contact Us for any reason please email us at favorhaven@live.co.uk or telephone 0333 7002007 between 10am and 4pm Monday - Friday exc. Bank Holidays.

b. If you do not want us to continue to hold any information about you and/or if you do not wish us to send you any further communications please email us at: favorhaven@live.co.uk

9. PRIVACY AND CONFIDENTIALITY

a. The confidentiality of Customers and site visitors is a top priority at Favour Haven and we comply with all aspects of the Data Protection Act 1984 and the new act of 1998. When a client/customer makes an order or sends us an enquiry we may ask for their name, telephone numbers, email addresses, postal addresses and company information along with information to enable us to fulfill their order and to help us manage and maintain their records. We are committed to protecting the privacy of users of our website, services and subscribers to any Favour Haven newsletters and to protecting the personal information which our subscribers provide to us.

b. We will never sell or share your personal information with third parties unrelated to it (other than with your prior agreement and at your request) and will only use the information we collect from customers, clients and subscribers in the following ways i.e. i. We may use your name, email, address and other information you supply to us to let you know about our services, special offers and sales. ii. We may also use your contact details to let you know about any enhancements to our website or any subscription benefits to which you may be entitled. If you would rather not receive any information from us please email us at: favorhaven@live.co.uk or use the Contact Us page.

c. If you wish to find out more about Data Protection and privacy go to https://www.gov.uk/data-protection/the-data-protection-act

10. PRODUCTS

a. Certain Products may have a limited shelf life and you agree to check the expiry dates for such products and we shall not be liable for problems with products beyond their shelf life expiry or best before date.

 b. We shall not be liable for any problems with goods due to any failure by the customer or any third party to handle, use or store goods correctly.

c. The recycled nature of some products will mean that no 2 items will be exactly the same and samples or images of such products are only examples and will not match the exact same description.

11. GENERAL

 a. Any rights of third parties under the Contracts (Rights of Third Parties) Act 1999 are hereby expressly agreed not to apply and any agreement made in connection with this site shall be strictly between you and the Company.

b. All purchases made from this website shall be deemed to have been concluded in England and these terms shall be governed by the laws of England and Wales whose courts shall be the only courts of competent jurisdiction in the event of any dispute. Please be aware that once the Company has confirmed your order we will have a legally binding contract with you.

c. The www.favourhaven.co.uk website may be accessed from outside of the UK. Laws may differ outside of the English Jurisdiction, all visitors or users of this site from all countries, agree and acknowledge that by accessing this site they do so knowing that English Laws apply, whilst doing so visitors and users must respect, and are solely responsible for, complying with the local laws of their own territory. Also if ordering from overseas you may be subject to additional import duties, charges or taxes which may be levied once a package reaches its destination and you accept full responsibility for payment of any such additional charges.