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Shipping & Returns

RETURNS POLICY

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (previously Distance Selling Regulations 2000) you have the right to return new, unopened and non-personalised items in their original condition within 14 days of delivery for a refund or exchange. We are unable to accept returns for Personalised Items due to their unique nature. Please indicate in your return whether you require a refund or exchange.  Please note that we are not able to refund original P&P.

You should expect to receive your refund within 28 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We recommend that you use a 'Signed For' postal service for all returns as we cannot accept responsibility for items that are lost in the post.


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


SHIPPING INFORMATION

We regret we are only able to ship to the UK & Northern Ireland and the Channel Islands as standard. We may also be able to ship to mainland Europe depending on your country. To obtain a quote for shipping to mainland Europe please contact us.

If an item is in stock we will try to ship in 48 hours excluding public holidays however, this may not be possible during peak times so please allow up to 21 days for delivery.  If you require an item urgently, please phone or email us to confirm availability.

If the item is out of stock we will notify you by email. Out of stock items usually ship within 28 days unless they have been discontinued. If you wish to cancel your order as a result of the item being out of stock simply email us with the order details and you will receive a full refund within 7 working days.

To be fair to all our customers, our shipping rates are weight-based. The weight of any item can be found on its detail page. The shipping rate applied will be based on total order weight.

Our Standard Method of shipping is either via Royal Mail First Class or a Courier Tracked service.  

Please note that all delivery estimates are from date of despatch and working days are Monday-Friday, they do not include weekends and Bank Holidays.

To see the despatch times for products please check the Availability section on the individual product pages.

Royal Mail 2nd Class (estimated 2-3 working days after despatchPlease note that Royal Mail aim to deliver in 2-3 working days, it is not guaranteed.

Total Weight

P&P (£)

0 - 1.8 Kgs

2.99

Over 1.8 Kgs

Not available

UK Standard Shipping Rates delivery (estimated 1-2 working days after despatch)

Total Weight

P&P (£)

0 - 2 Kgs

4.99

Over 2 Kgs

5.99

Special Delivery (next working day after despatch)

If you wish your items to be sent via Special Delivery (for next working day delivery by 5:00 p.m. this excludes weekends and bank holidays) please phone or email us for a quote. Orders must be placed by 10:00 a.m. for next working day delivery and is subject to stock availability. 

Please note that Special Delivery restrictions apply to certain postcodes*

UK Mainland Special Delivery Shipping Rates:

All weights - £9.95

* Please note that Special Next Day Delivery is NOT available for the following postcodes:-
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26  Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
Islands
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris

Royal Mail deliver within two working days by 5.30pm to the following islands:

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

Royal Mail deliver within three working days by 5.30pm to the following islands:
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna